Shipping policy

Shipping Policy

At VM3 Zero, we aim to get your order to you as quickly and efficiently as possible.

Order Confirmation

Once your order is placed, you will receive an order confirmation email.
This confirms that your order has been successfully received and is being processed.

Shipping & Handling Time

• Orders are dispatched within 1–2 business days (excluding weekends and public holidays)
• During peak periods, dispatch may take up to 3 business days

We work to process all orders as quickly as possible and minimise delays wherever we can.

Shipping Locations

Orders are shipped from our nearest warehouse location to ensure faster delivery times.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Delivery Timeframes

Delivery times may vary depending on your location and the courier service used.
Please allow additional time for:

• Regional or remote areas
• High-demand periods (sales, holidays, etc.)

Shipping Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control (e.g. courier delays, weather, peak periods). We appreciate your patience in these situations.

Incorrect Shipping Details

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost parcels due to incorrect or incomplete address details provided by the customer.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

• Please check your tracking information first
• Then contact us so we can assist in investigating with the courier

Contact Us

For any shipping-related enquiries, please contact:
Email: sales@vm3zero.com