Refund & Returns Policy
At VM3 Zero, we aim to ensure you’re satisfied with your purchase. If something isn’t right, we’re here to help.
Returns Eligibility
We accept returns for both:
Defective products
Non-defective (change of mind) products
To be eligible for a return:
Items must be unused and in original condition
Items must be returned within 30 days of delivery
Products must be in original packaging where possible
Change of Mind Returns
If you change your mind:
You can return your item within 30 days
The item must be unused and in resellable condition
Return shipping is at the customer’s expense
Faulty or Damaged Items
If your item is defective, damaged, or incorrect:
Please contact us as soon as possible with photos and details
We will assess and provide a suitable resolution (replacement, exchange, or refund)
Exchanges
We accept exchanges on eligible items:
Subject to stock availability
Return shipping costs remain the customer’s responsibility unless the item is faulty
Return Shipping
All returns must be sent by mail
Customers are responsible for return shipping costs
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Restocking Fees
No restocking fees apply to returns
Refunds
Once your return is received and inspected:
You will be notified of the outcome
Approved refunds will be processed within 10 business days
Refunds will be issued to your original payment method
How to Start a Return
To initiate a return, please contact us with:
Your order number
Reason for return
Supporting photos (if applicable)
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### **Contact Us**
For all return enquiries, please contact:
**Website: https://vm3zero.com.au/pages/contact
https://vm3zero.com.au/policies/refund-policy